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ShoreGroup Announces CaseSentry Systems Management for an Expanded Range of Cisco Unified Communications and Contact Center Solutions

New York, NY (PRWEB) July 22, 2007 -- ShoreGroup, Inc., a premier converged network and systems management solutions provider, is pleased to announce that its CaseSentry Systems Management solution now manages an expanded range of system releases within the Cisco Unified Communications (formerly Cisco CallManager) and Cisco Unified Contact Center product families. CaseSentry's management coverage now extends to Cisco Unified Communications Manager 5.x series, Cisco Unified Intelligent Contact Management Center Enterprise 7.x series, and Cisco Customer Voice Portal (CVP) systems.

ShoreGroup's CaseSentry is a web-based application solution providing the foundation from which organizations gain end-to-end visibility to the service levels being delivered by their systems, business processes and workgroups. By managing the multiple available versions of the Cisco Unified Communications product family from a single CaseSentry management platform, organizations increase application availability and save time and resources in the process of identifying and managing the root cause of issues in today's converged networks.

"Companies require the latest version communication systems to maximize business advantage and the life-cycle of their technology investment, while continuing to leverage the benefits of existing systems to the greatest extent possible," said Robert Bojanek, Executive Vice President of ShoreGroup. "By designing CaseSentry to manage multiple versions of the Cisco Unified Communications solution family, companies can have the optimal management coverage they need for new system deployments as well as the ability to manage their existing systems from a single management platform."

"We're committed to the management of new systems and applications as customers adopt them," said Glenn Yeeles, CaseSentry Product Manager. "By offering management software through a comprehensive business-focused service model, our customers can quickly have the management coverage in place for new systems being deployed, without the concern of management system upgrades, replacement costs or associated project delays. It's the ideal model for companies migrating to the latest communications applications while still having to maintain the accessibility and reliability of their existing systems."

ShoreGroup's CaseSentry will be demonstrated at the Networkers at Cisco Live 2007 exposition held in Anaheim, CA from July 22nd through 26th.

About ShoreGroup, Inc.

ShoreGroup is a converged systems and network solutions provider, delivering a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products that drive the success of more than 400 national and global clients. ShoreGroup develops innovative systems and service management applications on its dynamic CaseSentry® Operational Services Automation (OSA) platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance and service delivery within complex networked environments. The company's ShorePatrol? 'Day 2' Operational Support Service expands upon CaseSentry's management to deliver the high-quality converged systems maintenance and support services that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional services provide leading consultation, design and implementation solutions for high-availability converged networks. The company's expertise in LAN/WAN, unified communications including IP Telephony/VoIP and IP contact center, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner, with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

ShoreGroup is a trademark, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

ShoreGroup, Inc. (http://www.shoregroup.com)

CONTACT:

Joanne VanAuken

ShoreGroup, Inc.

The ShoreGroup Building

460 West 35th Street

New York, NY 10001

(212) 364-6800

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This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.

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